Features
Everything the business runs on
Building blocks that share one customer record, one inbox and one language layer.
Customers & sales
CRM & Contacts
A single record per customer with preferred language, history, notes, files and consent.
Sales & Pipelines
Drag-and-drop stages, deal values, owners and forecast views per market or team.
Payments
Connect your payment provider to send quotes, invoices and deposits from the same record.
Conversations
Multilingual Inbox
Email, chat, SMS and WhatsApp in one thread — original message preserved, translation alongside.
AI Receptionist
Answers, qualifies and routes enquiries out of hours, then hands your team the full context.
Lead Rescue
Detect conversations that stalled and re-engage them before the lead goes cold.
Scheduling & work
Appointments
Booking pages, availability rules, reminders and confirmations in the customer's language.
Tasks
Assign work to people or to automations, with due dates and clear ownership.
Team Management
Roles, permissions and per-user interface language for distributed and remote teams.
Automation & AI
TumiFlow AI
Ask what needs attention, draft replies, summarise threads and prepare the next step.
Autopilot
Triggers, conditions and actions that handle follow-ups, reminders and routing on their own.
Revenue Recovery
Bring back no-shows, stalled deals and abandoned checkouts with timely, translated outreach.
Acquisition & insight
Funnels
Publish landing pages and booking flows per language and per campaign.
Forms & Surveys
Capture enquiries and feedback, translated on the way in and stored in the original.
Analytics
Leads, conversion, response times and revenue — broken down by language and market.
Integrations
Bring your own email, SMS, calling, WhatsApp, calendar and payment providers, plus webhooks.
Feedback & reviews
Customer satisfaction
Ask for a score after a visit or deal and collect written feedback in the customer's own language.
CSAT & NPS foundations
Standard satisfaction and recommendation scoring, tracked over time and by location.
Review requests
Invite happy customers to leave a public review, with timing and follow-up handled for you.
Private negative feedback
Low scores stay private, become a follow-up task, and never trigger a public review request.
Sentiment analysis
See how customers feel across languages, and which themes keep coming up.
Feedback analytics
Scores, response rates and review outcomes broken down by team, language and location.