Cancellation & Refund Policy

This Policy applies to subscription fees paid to TumiFlow. It does not govern payments a customer's business collects from its own customers through separately connected business-payment providers.

A subscription may be cancelled through available account controls or by contacting tumiflow.support@gmail.com. Unless a different rule is displayed at purchase or required by law, cancellation takes effect at the end of the current paid billing period. Access normally continues until that period ends unless the account is restricted for a separate valid reason, including abuse or security risk.

Cancellation stops future renewal but does not immediately delete account or workspace data. Data retention and eligible deletion requests are addressed in the Privacy Policy.

Payments are generally for access during the selected billing period. TumiFlow does not impose a blanket 'no refunds under any circumstances' rule. Duplicate charges, incorrect charges, service billing errors, and other refund requests may be reviewed based on the facts, plan terms, usage, provider records, and applicable law.

Failed or unauthorized transactions are also subject to the payment provider's process and applicable law. Mandatory consumer rights are not waived. Approval of a refund is not guaranteed unless required by law or the applicable transaction was confirmed to be erroneous.

Stripe processes card charges and may support provider-managed dispute, reversal, or refund procedures. Card details are handled by Stripe, not stored directly by TumiFlow. A bank or card issuer may have separate timelines or rules. Cancelling through TumiFlow does not itself reverse a completed charge for a past or current paid period.

A GCash or GoTyme submission remains Pending until authorized TumiFlow billing staff verifies it. Submitting a screenshot, reference, or payment claim does not activate service and does not establish that payment was received. Rejected submissions do not activate or renew service.

Incorrect amount, reference, date, method, duplicate reference, unreadable proof, or other inconsistent information may delay verification or result in rejection. A customer may submit corrected information where the service permits. Contact tumiflow.support@gmail.com for a payment that was sent but not correctly reflected.

Cancellation, suspension, reactivation, plan changes, payment-method changes, or account changes do not pause, extend, or restart a Founding Offer. Refund or cancellation review does not create a new eligibility period. Charges after the offer's three-month window use the regular price.

An account may move from Active to Past Due, enter a three-day grace period, and become Suspended if unpaid. A later successful or verified payment may reactivate service. Suspension does not immediately delete customer data, but business operations may be restricted. Payment of a past-due amount is not automatically refundable merely because the account was previously restricted.

Email tumiflow.support@gmail.com with the account email, workspace or business name, payment method, transaction date, amount and currency, and the relevant Stripe, GCash, or GoTyme reference. Do not email full card numbers, passwords, API keys, or other unnecessary secrets. TumiFlow may request reasonable information to verify the account and transaction.